At Core Recoveries, we make it our mission to deliver results. We are committed to providing the highest-level of service and maximum value to our clients through innovative processes, efficient operations and proactive partnerships that achieve economies of scale and increased expertise in all areas of our business.
Compassionate Communication
We prioritize high-quality customer service. Treating people with respect and kindness isn’t just a moral obligation that aligns with our values, it’s an approach that results in a high level of recovery success.
We understand receiving communications from debt collectors can be daunting. We’ve found that many consumers genuinely desire to resolve their accounts. That’s why we take a partnership approach, compassionately listening, and offering education and guidance to help consumers achieve their goals. We don’t just consider the now, we set consumers up for long-term success, identifying repayment solutions designed to avoid redefault.
When consumers win, our clients win, and when our clients win, we win. Core Recoveries is here to help.
Our Approach
Tailored Tech for Client Success
Core Recoveries utilizes advanced data metrics to develop confidential scoring models, customized by industry and portfolio type. We apply these models to each customer portfolio so we can customize highly effective targeted collection techniques that maximize our client's goals and objectives.
Our sophisticated databases provide unlimited access to data and metrics that help us find unique correlations, track results and enhance the asset recovery process. Our data platforms allow us to work as a partner with our clients to build value-added reports, identify portfolio trends and create tailored solutions that achieve our clients’ objectives.
Security is a priority at Core Recoveries. We utilize secure transmission protocols to protect our clients' data, allowing us to safely and efficiently manage portfolio data in a modern technology environment.
Employees Empowered to Succeed
Our team is the key to success! Headquartered in Louisville, Kentucky, Core Recoveries is the only federal collection agency located in the Kentucky and Southern Indiana region, meaning access to high-quality talent. Each team member is armed with the tools necessary to achieve success and professional growth.
Our comprehensive staff training and development programs along with on-going quality assurance audits set our employees up for success while ensuring the highest level of compliance with consumer protection laws and regulations, contractual requirements and our organization’s standards.
“Core’s ability to deliver results while maintaining client integrity makes them a great partner.”
— Core Recoveries Client